Privacy Policy

Updated September 26, 2026

Sufrati is a restaurant operations service used by restaurants and their authorised staff. The restaurant that gave you access controls its business and staff records; Sufrati processes those records to provide the service. This policy explains the information handled by the Sufrati mobile app and related web services.

Service operator

Sufrati is operated by Karim Nasreddine, an individual developer.

Information we handle

• Account details such as name, work email, role, profile photo, and authentication identifiers.
• Restaurant operations data such as orders, tables, reservations, payments, inventory, shifts, and audit history.
• Team communications, including messages, attachments, call metadata, audio, and video when those features are used.
• Device and diagnostic information needed for security, notifications, reliability, and troubleshooting.

Device permissions

Camera access is used only after you choose to scan a code, take a profile or dish photo, or start video. Microphone access is used for voice and video calls. Photo-library access is used when you choose an image or attachment. Bluetooth is used to connect to receipt printers, Face ID can unlock the app on that device, and notifications can alert you to restaurant activity. You can change these permissions in your device settings.

How information is used

We use information to provide restaurant workflows, authenticate users, deliver messages and calls, prevent abuse, maintain audit records, support customers, and improve security and reliability. We do not sell personal information and do not use it for cross-app advertising or tracking.

Service providers and international processing

Sufrati may use infrastructure, notification, communications, and AI service providers solely to operate features requested by the restaurant or user. Information may be processed in countries other than your own and is protected through contractual, organisational, and technical safeguards. AI features are limited to authorised roles and may send the prompt and relevant restaurant context to the configured AI provider to produce the requested response.

Retention and security

Records are retained for the restaurant's operational, legal, accounting, security, and contractual needs. Retention varies by record type and applicable law. We use access controls, tenant separation, encryption in transit, and audit logging, but no system can guarantee absolute security.

Your choices and requests

Your restaurant administrator can correct staff details and remove access. To request access, correction, export, or deletion of personal information, contact your restaurant administrator or contact Sufrati support on WhatsApp (+961 71 101 182). We may need to verify your identity and may retain records where law or legitimate security and accounting obligations require it.

Website preferences

The product website stores your selected language on your device so it can remember your choice. This preference is not used for advertising or cross-site tracking. Following a WhatsApp link opens a separate service subject to its own privacy policy.

Contact

Questions about this policy can be sent to Sufrati support on WhatsApp (+961 71 101 182). Product support is available at Sufrati support on WhatsApp (+961 71 101 182).